FAQ

Frequently Asked Questions

Shipping & Delivery

How long will my order take?
Orders are processed within 1–3 business days. After dispatch, delivery typically takes 7–15 business days within the US, 10–20 to Canada, and 10–25 internationally. Total time is processing plus delivery.

Do you offer free shipping?
Yes — free shipping applies automatically on all orders over $35. No code needed.

Will I get tracking?
Yes. You'll receive a tracking number by email once your order ships. Allow 2–5 business days for tracking to become active in the carrier's system.

Why did my order arrive in separate parcels?
Orders with multiple items are sometimes dispatched separately and may arrive on different days. There's no extra charge, and the rest of your order is on its way.

Do you ship internationally?
Yes, to 27 countries. Please note that customs duties and import taxes are set by your destination country and are the customer's responsibility.

Orders & Payment

What payment methods do you accept?
All major credit and debit cards, plus Shop Pay, Apple Pay, and Google Pay.

Can I change or cancel my order?
Only before it enters fulfillment, which is usually within 12 hours of ordering. Email us straight away and we'll do what we can.

Do you have a discount for new customers?
Yes — use code WELCOME10 for 10% off your first order.

Products & Safety

Should I patch test?
Yes, always. Apply a small amount to your inner wrist or behind your ear and wait 24 hours before full use, especially for products used near the eyes and lips.

What if I have sensitive skin or allergies?
Please review the ingredients on the product packaging before use and consult a dermatologist if you're unsure. Discontinue use immediately if irritation occurs.

Are your products cruelty free?
We source from suppliers who do not conduct animal testing. If you'd like specific documentation for a product, email us and we'll share what we have.

Will the shade look like the photo?
We photograph as accurately as we can, but screens vary and lighting affects how shimmer reads. Slight batch-to-batch variation is normal in cosmetics.

Lashes

Are the lashes reusable?
Yes, with gentle care. Remove with a proper bond remover rather than pulling, clean off adhesive residue, and store them in their tray.

I've never applied false lashes. Are these beginner friendly?
Cluster lashes are genuinely easier than strip lashes once you know the method. We wrote a full step-by-step guide in our Beauty Tips section.

Is adhesive included?
Please check the individual product listing, as this varies by kit.

Returns

Can I return a product?
Because cosmetics are applied directly to skin, lips, and eyes, all sales are final for hygiene and safety reasons.

What if my order arrives damaged or wrong?
We'll fix it. Email us within 7 days of delivery with your order number and photos of the product and packaging, and we'll send a replacement or issue a full refund — your choice. Full details are in our Returns & Refunds Policy.

What if my order never arrives?
Contact us and we'll investigate with the carrier. If it's confirmed lost in transit, you'll get a replacement or a full refund.