Shipping Policy

Last updated: August 14, 2026

Order Processing

Orders are processed within 1–3 business days of being placed. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing the next business day.

During new launches, restocks, promotional periods, and peak seasons, processing may take slightly longer. We will always communicate significant delays by email.

Delivery Times

Estimated delivery times after dispatch:

United States: 7–15 business days
Canada: 10–20 business days
International: 10–25 business days

These are estimates, not guarantees. Total time to receive your order equals processing time plus delivery time. Delivery timeframes are provided by our carriers and may be affected by customs clearance, weather, carrier backlogs, and other factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your destination and order contents. Any applicable free-shipping thresholds or promotional shipping offers will be displayed in your cart before payment.

Order Tracking

Once your order ships, you will receive a confirmation email containing a tracking number. Please allow 2–5 business days for tracking information to become active in the carrier's system. If your tracking has not updated after 7 business days, contact us and we will investigate.

Split Shipments

Orders containing multiple items may be dispatched in separate parcels arriving on different dates, at no extra cost to you. If part of your order arrives and the remainder does not appear within the estimated window, please contact us.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or handling fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We have no control over these charges and cannot predict their amount. Parcels refused at customs or abandoned by the recipient are not eligible for refund.

Lost or Stolen Parcels

If tracking shows your parcel as delivered but you have not received it, please check with household members, neighbours, and your building's mail room, and contact your local carrier. We are not responsible for parcels marked delivered by the carrier but subsequently stolen from the delivery location.

If a parcel is confirmed lost in transit and never marked delivered, contact us and we will arrange a replacement or refund in line with our Returns & Refunds Policy.

Incorrect Addresses

Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to an address entered incorrectly. Parcels returned to us as undeliverable can be reshipped once a new shipping fee is paid.