RETURNS & REFUNDS

All Sales Are Final

Sleepy Cosmetics sells cosmetics and personal-care items that are applied directly to the skin, lips, and eye area. For health, hygiene, and safety reasons, all sales are final. We do not accept returns or exchanges, and we do not issue refunds for change of mind, buyer's remorse, incorrect shade selection, dissatisfaction with color or finish, or delayed delivery within our published shipping windows.

This policy applies to every product we sell, including opened and unopened items. Once a cosmetic product leaves our fulfillment network, it cannot be resold, restocked, or sanitized, and we are unable to accept it back into inventory.

Limited Exceptions

We will make things right in the following circumstances:

• Damaged in transit — your item arrived broken, leaking, cracked, or crushed.
• Defective product — a manufacturing fault such as a broken applicator, faulty pump, or seal failure.
• Wrong item received — you received a product or shade different from what you ordered.
• Order never delivered — your parcel is confirmed lost in transit and does not arrive within the timeframe described in our Shipping Policy.

In these cases we will send a replacement at no cost to you, or issue a full refund to your original payment method, at your choice.

How to Make a Claim

Contact us within 7 days of delivery (or, for non-delivery, within 14 days of the end of the estimated delivery window) at chrisfrias1000@gmail.com with:

• Your order number
• A clear description of the issue
• Photographs of the product and the shipping packaging (required for damage and wrong-item claims)

Please keep all original packaging until your claim is resolved. Claims submitted without photographic evidence or outside the stated timeframe may not be eligible.

We review every claim within 2–3 business days. Approved refunds are processed to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Order Cancellations

Orders may be cancelled for a full refund only if they have not yet entered fulfillment. Because we process orders quickly, this window is usually under 12 hours. Email us immediately if you need to cancel. Once an order has been packed or shipped, it cannot be cancelled.

Incorrect Shipping Addresses

It is your responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders delivered to an address entered incorrectly by the customer, and such orders are not eligible for refund or replacement. If a parcel is returned to us as undeliverable, we will contact you; reshipment will require payment of a new shipping fee.

Allergies & Skin Sensitivity

Cosmetic products can cause reactions in some individuals. We strongly recommend performing a patch test before full use and reviewing product ingredients if you have known sensitivities or allergies. An allergic reaction or skin sensitivity is not considered a product defect and does not qualify for a refund. If you experience irritation, discontinue use immediately and consult a healthcare professional.

Your Statutory Rights

Nothing in this policy limits any rights you may have under applicable consumer protection law, including your rights in respect of goods that are faulty, not as described, or not delivered.

Contact

Sleepy Cosmetics Email: chrisfrias1000@gmail.com